Last Updated: 1-September-2026
Introduction
Vessel Fact Limited (“Vessel Fact,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information.
This Privacy Notice describes how we collect, use, disclose, store, transfer, and otherwise process personal information in connection with:
- The Vessel Fact website;
- The Vessel Fact platform;
- Software applications;
- APIs;
- Artificial intelligence (“AI”) enabled services;
- Customer support services;
- Marketing and communications;
- Events and webinars;
- Any other products or services that link to or reference this Privacy Notice.
This Privacy Notice applies to visitors, customers, prospective customers, users of our Services, and individuals whose personal information is processed in connection with our business operations.
OUR CONTACT INFORMATION
Data Controller
Vessel Fact Limited
Borgan House, Main Street Kinvara, Galway, H91 P6PP, Ireland
Website: https://www.vesselfact.com
Email: [email protected]
Privacy Requests: [email protected]
QUICK PRIVACY SUMMARY
Do We Collect Personal Information?
Yes.
We may collect:
- Name
- Business email address
- Organization information
- IP address
- User account information
- Usage information
- Communications
- Analytics information
- Technical device information
Do We Sell Personal Information?
No.
Vessel Fact does not sell personal information for monetary compensation.
We do not use Customer Data to train AI models without consent.
We do not sell customer data. However, if our company is involved in a merger, acquisition, restructuring, sale of assets, bankruptcy proceeding, shutdown, liquidation, or similar business event, customer information may be transferred to a successor, purchaser, trustee, creditor, or other party involved in the transaction. Such transfers may occur without obtaining separate consent from each customer where permitted by law. We will take reasonable steps to ensure that any recipient of the information honors the commitments set forth in this Privacy Policy or provides legally required notice of any changes to those commitments
Do We Use Cookies and Tracking Technologies?
Yes.
We use cookies and similar technologies to:
- Operate our website;
- Improve performance;
- Analyze usage;
- Maintain security;
- Enhance user experience.
A separate Cookie Notice is available at www.vesselfact.com/CookiePolicy
Do We Process Personal Data Internationally?
Yes.
Because Vessel Fact serves global commercial maritime organizations, personal information may be processed in multiple jurisdictions.
Where required, appropriate safeguards are implemented.
What Rights Do Individuals Have?
Depending on the jurisdiction, individuals may have rights to:
- Access information;
- Correct information;
- Delete information;
- Restrict processing;
- Object to processing;
- Receive a copy of information;
- Withdraw consent.
Details are provided below.
SCOPE OF THIS PRIVACY NOTICE
This Privacy Notice applies where Vessel Fact acts as:
- A Data Controller;
- A Data Processor on behalf of customers;
- A Service Provider under California law.
Where Vessel Fact processes information solely on behalf of a customer, the customer may be responsible for responding to privacy requests relating to that information.
INFORMATION WE COLLECT
Information You Provide Directly
We may collect information that you voluntarily provide to us, including:
Account Information
- First name
- Last name
- Job title
- User credentials
- Organization name
- Organization bank account details (IBAN, BIC)
- Business email address
- Business phone number
- Business fax number
Communications
- Support requests
- Customer service communications
- Survey responses
- Event registrations
- Correspondence
Customer Content
Information submitted, stored, uploaded, or processed through the Services, including maritime operational information, vessel records, communications, and related business content.
Information We Collect Automatically
When you interact with our website or Services, we may automatically collect:
Technical Information
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Session identifiers
Service Usage Information
- Login activity
- Feature usage
- User interactions
- Performance information
- Audit logs
- Security logs
Analytics Information
- Referral URLs
- Website navigation patterns
- Time spent using Services
- Aggregate usage metrics
Information Received From Third Parties
We may receive information from:
- Customer administrators
- Integration providers
- Identity providers
- Public business sources
- Event partners
- Maritime data providers
- Marketing partners
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Provide Services
- Create and manage accounts;
- Authenticate users;
- Deliver functionality;
- Process Customer Data;
- Maintain subscriptions.
Operate and Improve Services
- Monitor usage;
- Develop products;
- Improve functionality;
- Troubleshoot issues;
- Conduct analytics.
Customer Support
- Respond to inquiries;
- Resolve technical issues;
- Investigate incidents.
Security
- Detect fraud;
- Monitor misuse;
- Prevent unauthorized access;
- Protect platform integrity.
Business Operations
- Maintain records;
- Manage contracts;
- Administer subscriptions;
- Conduct audits.
Legal Compliance
- Meet regulatory obligations;
- Enforce agreements;
- Respond to lawful requests.
Marketing and Communications
Where permitted by law, we may provide:
- Product updates;
- Service announcements;
- Event invitations;
- Marketing communications.
Individuals may opt out at any time.
ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING
Vessel Fact may provide AI-enabled capabilities that utilize technologies provided by:
- Microsoft Azure AI Services
- OpenAI
- Anthropic
- Other approved providers
AI capabilities may assist with:
- Data extraction
- Data categorization
- Workflow automation
- Summarization
- Information processing
Customer Data will not be used by Vessel Fact to train foundation AI models without customer consent or another lawful basis under applicable law.
Users remain responsible for validating AI-generated outputs before relying upon them.
LEGAL BASIS FOR PROCESSING (GDPR)
Where GDPR applies, we process personal data under one or more of the following legal bases:
Contract Performance
Processing necessary to provide Services and fulfill contractual obligations.
Legitimate Interests
Including:
- Service improvement;
- Security;
- Fraud prevention;
- Business administration;
- Analytics.
Consent
Where required by law, we rely on consent.
Consent may be withdrawn at any time.
Legal Obligations
Processing required to:
- Comply with laws;
- Meet regulatory obligations;
- Respond to lawful requests.
CUSTOMER DATA PROCESSING
When customers use the Vessel Fact platform to process personal information, Vessel Fact typically acts as a Processor.
In such circumstances:
- Customers determine processing purposes;
- Customers control submitted data;
- Customers are responsible for obtaining necessary authorizations.
Processing is governed by our Data Processing Agreement where applicable.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose information to:
Service Providers
Including providers of:
- Cloud infrastructure
- Hosting services
- Customer support
- Analytics
- Security monitoring
- Backup services
- AI services
Corporate Transactions
In connection with:
- Mergers
- Acquisitions
- Corporate restructuring
- Asset sales
Professional Advisors
Including:
- Legal advisors
- Auditors
- Accountants
- Consultants
Government Authorities
Where required by law, court order, or regulatory requirement.
INTERNATIONAL DATA TRANSFERS
Vessel Fact operates internationally.
Personal information may be transferred to and processed in countries outside the individual’s country of residence.
Where required, data transfer safeguards may include:
- European Commission Standard Contractual Clauses;
- UK International Data Transfer Addendum;
- Adequacy Decisions;
- Other approved transfer mechanisms.
DATA RETENTION
We retain personal information for as long as reasonably necessary to:
- Provide Services;
- Fulfill contractual obligations;
- Resolve disputes;
- Meet legal requirements;
- Enforce agreements.
We will not hold your personal data for longer than is necessary. Retention periods depend upon: Type of information and Customer requirements.
We may retain your personal data for the duration of your relationship with Vessel Fact and for such period thereafter as is necessary to comply with our legal and regulatory obligations.
DATA SECURITY
Vessel Fact maintains administrative, technical, and organizational safeguards designed to protect personal information.
Measures may include:
- Role-based access controls;
- Authentication controls;
- Encryption in transit;
- Monitoring and logging;
- Vulnerability management;
- Incident response procedures;
- Secure backup processes.
No system can guarantee absolute security.
DATA BREACH NOTIFICATION
Where Vessel Fact becomes aware of a Security Incident affecting personal information processed on behalf of a customer, Vessel Fact will provide notification in accordance with applicable law and our contractual obligations, including our Data Processing Agreement where applicable.
YOUR PRIVACY RIGHTS
Subject to applicable law, individuals may have rights to:
Right of Access
Request information concerning personal data processed by Vessel Fact.
Right to Rectification
Request correction of inaccurate information.
Right to Erasure
Request deletion of personal information.
Right to Restrict Processing
Request limitation of processing activities.
Right to Object
Object to certain processing activities.
Right to Data Portability
Request a portable copy of personal information.
Right to Withdraw Consent
Withdraw consent previously provided.
HOW TO EXERCISE YOUR RIGHTS
Requests may be submitted to:
Email: [email protected]
Please include sufficient information to allow us to verify identity and process the request.
Where we process information solely on behalf of a customer, we may direct requests to the relevant customer.
CALIFORNIA PRIVACY RIGHTS
Where applicable under CCPA and CPRA, California residents may request:
- Access to collected personal information;
- Correction of inaccurate information;
- Deletion of personal information;
- Information concerning disclosures;
- Limitation of sensitive personal information processing where applicable.
Vessel Fact does not discriminate against individuals for exercising privacy rights.
EUROPEAN ECONOMIC AREA, UK, AND SWITZERLAND RIGHTS
Individuals located in the EEA, United Kingdom, and Switzerland may have rights under GDPR and related laws.
Individuals may also have the right to lodge complaints with their local supervisory authority.
For Irish matters, the relevant supervisory authority is:
Data Protection Commission (Ireland)
CHILDREN’S PRIVACY
The Services are intended exclusively for business users.
The Services are not directed to individuals under eighteen (18) years of age.
Vessel Fact does not knowingly collect personal information from children.
THIRD-PARTY WEBSITES
Our Services may contain links to third-party websites or services.
Vessel Fact is not responsible for the privacy practices of third parties.
Users should review applicable privacy notices before submitting information.
CHANGES TO THIS PRIVACY NOTICE
We may revise this Privacy Notice from time to time.
Changes become effective upon posting unless otherwise stated.
Material changes may be communicated through:
- Website notices;
- Email notifications;
- Product announcements;
- Account notifications.
Continued use of the Services following publication of an updated Privacy Notice constitutes acknowledgment of the changes.